Healthcare Assistant (HCA) Arabic-Speaking

Location: London, W1G

Contract Type: Temporary/Flexible

Salary: £17-£20ph PAYE/Umbrella welcome.

Job Summary

We are currently seeking a compassionate and professional Arabic-speaking Health Care Assistant HCA to join a leading healthcare provider. This role is ideal for someone who is passionate about patient care and able to provide high-quality support to international patients throughout their healthcare journey.

Key Responsibilities

• Provide face-to-face support to patients requiring ad-hoc assistance, including chasing reports, logs, and resolving general queries
• Orientate patients within the clinic, explaining procedures and processes clearly
• Offer language support to facilitate effective communication between patients and healthcare professionals
• Manage and resolve patient concerns or complaints, escalating where appropriate
• Assist patients and their families with local information and liaise with concierge services when required
• Work closely with International Patient Coordinators to communicate patient requests and additional treatment authorisations
• Act as a consistent point of contact for patients and their families, both in person and via telephone
• Conduct meet and greet for new patients, including registration for outpatient appointments and admissions, ensuring all contact details are accurate
• Carry out daily inpatient visits (ward rounds) to international patients, addressing queries and documenting interactions within medical records
• Requirements
• Fluent in Arabic and English (essential)
• Previous experience in a healthcare, customer service, or patient-facing role
• Strong communication and interpersonal skills
• Ability to manage sensitive situations with professionalism and empathy
• Organised with strong attention to detail
• Ability to work effectively within a multidisciplinary team

Why Apply?

This is a fantastic opportunity to join a supportive and dynamic healthcare environment, where you will play a key role in enhancing the experience of international patients and their families.

For more information, please contact Fel on 07442 038239