Hell's Kitchen Assistant General Manager The Cumberland Contract: Full Time Payment: Salaried Salary: £38,000 per annum + tronc Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell's Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table. Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service. Recreating the tension of the show's famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show's world-class chefs. More than a meal, Hell's Kitchen offers guests a front-row seat to the ultimate dining performance in one of London's most sought-after locations, The Cumberland champions the city's cultural and music scene, inspired by its rich history of housing music legends. As Assistant General Manager, you'll support the General Manager in leading the day-to-day operation of the restaurant, ensuring every service is seamless, dynamic and uncompromising in quality. You'll be a visible leader on the floor - inspiring the team, engaging guests, and setting the standard for world-class hospitality. This is a role for someone who thrives in a high-energy, high-profile environment and understands that exceptional service is created by empowered people, attention to detail and calm leadership under pressure. What You'll Be Doing Supporting the General Manager in the operational and commercial success of the restaurant Leading front-of-house teams to consistently deliver exceptional, show-stopping service Ensuring every service runs smoothly, from pre-service preparation to final guest farewell Acting as a role model for our values - bold, adaptable and real - every day Building strong collaboration between front and back of house to deliver flawless execution Managing guest experience proactively, resolving issues in the moment with confidence and care Supporting recruitment, onboarding, training and development to build a high-performing, engaged team Driving performance through coaching, feedback and recognition Supporting cost control, payroll accuracy and revenue optimisation Ensuring full compliance with brand standards, health & safety and food safety requirements What you'll bring Proven leadership experience in a premium or high-volume hospitality environment A passion for five-star service, guest engagement and unforgettable dining experiences Strong people skills - you lead with warmth, clarity and confidence Commercial awareness with the ability to balance experience, standards and performance Calm, adaptable and decisive under pressure A natural communicator who builds trust with guests, teams and senior stakeholders A genuine desire to grow, develop and be part of something extraordinary What you'll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We're proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People' Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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