Position: Helpdesk Administrator Salary: Depending on experience Hours: working week Monday to Friday 8am-5pm (42.5-hour week) Operating within a fast-paced environment this role is responsible for delivering heating maintenance repairs contracts for Clients within Social Housing Sector, Education Authority, Health Service and Local Government. As a successful Customer Services Administrator, you will ensure repair requests are carried out efficiently, cost-effectively and seeing the job process through from start to completion whilst delivering a first-class service to our customer. The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works. Responsibilities The first point of contact, providing support for all customer queries you will, Provide an exceptional level of customer service, communicating to customers in a professional manner. Responsible for the administration for a specific contract(s) Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action. Work as part of a team to prioritise and manage the workload. Ensure customers are kept up to date, ensuring any issues are escalated to management. Monitoring of target dates for jobs, tracking updates and job status Liaising with internal stakeholders regularly providing accurate and detailed information Job completions, updating and reviewing system/data input. Inputting codes on completions readying them for invoicing. Maintaining standards and processes to reach KPI targets. To perform the job in accordance with the companys policies and procedures, To perform any other duties as may be reasonably required. Requirements 3 years recent experience in a busy office environment Minimum of Grade C or above in GCSE or equivalent (English and Maths) Data input experience. IT literate, proficient in Microsoft Office The Successful Candidate will Demonstrate reliability, flexibility, and adaptability. Effectively manage time to meet deadlines. Excellent team working skills. Excellent communication skills with the ability to manage client relationships. Strong planning and organisation skills Ability to work on own initiative and as part of a cross functional team. Ability to work accurately under pressure and meet deadlines & targets. Skills: Administrator Admin Customer Service Secretarial Office Administrator Benefits: Pension