Helpdesk Team Leader

5 Days Old

HELPDESK TEAM LEADER FIXED TERM CONTRACT ILKLEY - HYBRID WORKING UP TO £35,000 (Negotiable) THE COMPANY:
We're exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.
As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.
The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.
This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.
THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE: As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Ass...
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Location:
Ilkley
Salary:
£35,000
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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