Helpdesk Team Leader - Windsor (On-Site) - MSP - £40k-£45k Do you thrive leading technical teams and want to join a long-established MSP with over 30 years of success and a huge roadmap for growth? This Windsor-based Managed Services Provider is looking for a Helpdesk Team Leader to take charge of their busy Service Desk. You'll lead 4 Helpdesk Engineers and 4 Field Engineers , supporting over 100 contracted clients across environments ranging from 10 to 200+ users. With newly achieved ISO certifications and a fresh PSA system (Halo) rolling out this year, this is an exciting time to step in and shape process, performance, and culture. This role is fully on-site , working 8:30am-5:30pm. What you'll be doing: Step into a key leadership role, taking responsibility for day-to-day Helpdesk operations, team performance, and technical escalations. Leading, mentoring, and developing an 8-engineer team (Helpdesk + Field). Overseeing ticket queues, SLAs, KPIs, and ensuring consistently high customer service. Acting as the senior escalation point and working alongside Tier 3 engineers. Owning th...