Role Summary

The High-Performance Manager is the driving force behind a culture of excellence at Smart Currency Group. This hands-on role sets and enforces clear standards, ensuring performance is measured not just by outcomes, but by mindset, work ethic, and the ability to inspire others.

You will equip managers to lead with accountability, run rigorous reviews, and build an environment where grit, hard work, ambition, and delivery are the norm. High performers will be stretched. Underperformance will be tackled head-on. Your mission: make excellence expected - and achievable - for everyone.

Ideal Background

We are seeking someone with practical experience in building and sustaining high performance cultures. This could come from:

• A high-performance business environment (e.g. elite sales, consultancy, scale-up operations)
• A sports performance or coaching background, particularly with experience in performance systems and mindset development
• A disciplined, performance-focused culture such as military or elite training academies

Candidates who combine experience across sport and business, or have coached in both environments, are especially encouraged to apply.

Key Responsibilities

• Provide clarity on what High Performance is and that it is expected
• Implement Smart’s High-Performance Framework across departments
• Ensure all employees have clear OKRs, KPIs, and role expectations
• Roll out “What Good Looks Like” standards and performance scorecards
• Lead structured performance reviews, calibrations, and recognition processes
• Deliver gamification and peer-feedback initiatives to drive performance culture
• Implement growth plans for high-potential employees and improvement plans for underperformance
• Coach managers and individuals on performance standards, feedback, and development

Skills & Attributes

• Understanding what High Performance Looks Like
• High Energy, drive, grit and work ethic
• Strong understanding of performance systems
• Skilled coach with experience supporting individual and team development
• Confident in enabling and challenging line managers
• Results-oriented, pragmatic, and process-driven
• High cultural awareness; able to embed high performance within values-led environments
• Comfortable using performance and learning data to inform decisions
• Strong facilitation, feedback, and presentation skills

Experience Required

• Minimum 5 years in a performance-focused role within business, sport, or coaching
• Proven track record of implementing performance frameworks and enabling growth
• Experience working in fast-paced, high-achieving teams
• Exposure to structured development practices, including coaching, OKRs, mentoring, or behavioural feedback
• Experience with performance tooling (e.g. scorecards, gamification, feedback systems) is advantageous