Hire Desk Controller

15 Days Old

Hire Desk Controller - Redhill Permanent | Full-time
On behalf of my client, a well-established and growing tool hire business, I am recruiting for a Hire Desk Controller to join their team at the Redhill depot. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys being at the heart of depot operations.
This role would suit someone with experience in plant or tool hire, or a strong background in a busy customer service or contact centre environment where juggling multiple priorities comes naturally.
The Role Reporting to the Branch Manager, the Hire Desk Controller will be the main point of contact for customers, handling on and off hire enquiries both face to face and over the phone. You'll play a key role in coordinating hires, supporting smooth equipment availability, and ensuring customers receive a seamless, efficient service from start to finish.
Key Responsibilities
Deliver excellent customer service while managing expectations in a busy hire desk environment Process hire orders accurately, coordinating deliveries and collections of equipment Liaise closely with other depots and internal teams to ensure equipment availability Build and maintain strong customer relationships to encourage repeat business Maintain accurate records using internal hire and inventory systems Support sales activity by identifying opportunities and passing leads to relevant teamsSkills & Experience
Previous experience in plant or tool hire is highly desirable Strong customer service background, ideally in a service desk or contact centre setting Confident communicator with strong interpersonal skills at all levels Highly organised with a methodical approach and excellent attention to detail Comfortable working under pressure in a fast-paced environment Basic computer literacy and experience using hire, stock, or inventory systemsIf you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.
If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).
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Location:
Redhill
Salary:
£32,000 - £35,000 /annum
Job Type:
FullTime
Category:
Manufacturing/Surveying

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