Join Amplius on our mission to deliver a high-quality, customer-focused service for our customers. As a Homeownership Officer, you’ll support homeowners, manage income recovery, and work with internal teams and external partners to ensure homes are safe, secure and managed in line with legal and regulatory requirements.

Salary: £43,408.40 per year (plus car allowance of £2,750.28)

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 9am – 5.15pm

Location: Hybrid with a weekly presence in either our Rushden or Peterborough office

Snapshot of your role

* Deliver a customer-focused service, responding to homeowner enquiries in line with service standards, legislation and regulatory requirements

* Manage and resolve lease, transfer and service charge queries, working with customers and external agencies, including attending meetings and home visits

* Monitor and manage rent, service charge and other income, taking action on complex arrears cases to maximise income recovery

* Negotiate repayment plans, provide welfare benefit advice and support customers to manage and prioritise debts

* Prepare and manage legal cases, including court applications, witness statements and representing Amplius at hearings, tribunals and evictions

* Investigate and resolve breaches of lease, disputes and service charge issues, ensuring compliance with lease agreements and legal requirements

* Maintain accurate digital records, support Section 20 consultation processes and provide advice to internal teams on leasehold matters and legal covenants

What you’ll need to thrive in this role

* Strong knowledge of leases, freehold transfers and management agreements

* Confidence using day-to-day IT systems (Outlook, Teams, Word, Excel)

* Good understanding of rent and service charge budgets, accounts and arrears recovery

* Ability to interpret complex legal, financial and technical information clearly and accurately

* Strong numerical, analytical and problem-solving skills

* Excellent organisational skills with the ability to manage competing priorities and deadlines

* Confident communication skills, with the ability to handle challenging conversations and negotiate repayment plans

* A strong awareness of equality, diversity and inclusion, with the ability to work sensitively with a wide range of customers and communities

A full UK driving licence, access to your own vehicle and willingness to travel is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 16 April

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference