Guest Experience Manager – Cannock (Contract)

We’re seeking a passionate and proactive Guest Experience Manager to lead guest services at a high-profile shopping destination in Cannock. You’ll be the driving force behind creating memorable visits, ensuring every guest feels valued from arrival to departure.

Key responsibilities include:

• Leading and motivating the guest services team
• Elevating service standards and introducing new innovations
• Managing guest feedback and resolving issues effectively
• Overseeing commercial opportunities such as gift card sales
• Duty management on a rota basis (1 in 4 weekends and one 12-8 shift per week)

What we’re looking for:

• Proven leadership experience in a guest-focused environment (hospitality, retail, events, or similar)
• Strong people management and training skills
• Exceptional communication and problem-solving abilities
• Passion for delivering extraordinary service

This is a fantastic opportunity to make a real impact in a vibrant, fast-paced retail environment.

Location: Cannock, West Midlands

Contract role until end of May 2026

If you’re ready to lead from the front and inspire a team to deliver world-class service, we’d love to hear from you.