Housekeeping Supervisor, Edinburgh

Housekeeping Supervisor

New Today

Main Tasks * Offer exceptional guest care at all times * Provide support to and supervise the team for an effective and efficient shift * Coordinate with other departments regarding room statuses (e.g. VIP, out of order) and facilitate communication for day use, BDC (Booking.com), group arrivals, and "Leo wow" rooms * Ensure that the department possesses an adequate supply of linen, cleaning supplies, and room amenities whilst managing inventory levels * Monitor rooms, public spaces, and other facilities daily by conducting inspections and documenting findings to uphold cleanliness and compliance * Maintain visible presence on designated floors, including public areas, to promptly and effectively address all Housekeeping-related issues or concerns * Support with the implementation of SOPs and company standards, actively fostering the team's professional development to enhance departmental capabilities and employee engagement * Consistently advance expertise in pest control and bed bug management * Help to conduct regular performance evaluations for the team, providing feedback and addressing any performance issues through coaching/training as appropriate * Enforce safety and security protocols to protect guests, employees, and property * Utilise all relevant systems correctly to complete tasks in a timely manner * Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling * Complete any other reasonable request made by a member of the management team

Person Specification * Genuine passion for delivering memorable moments to guests and leading the team on shift * Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style * Confident working within brand guidelines to deliver consistent results * Willing to find creative solutions, and offer advice and recommendations * Continually strive to attain new skills, ensuring best practice and service delivery * Positive approach to handling multiple challenging priorities and assignments

Measurable Performance Indicators * Demonstrating the Company vision, mission and values when interacting with colleagues and guests * Fulfilment of the job skills checklist * Achieving agreed KPIs * Customer satisfaction scores e.g. Booking.com * Regular review meetings with line manager

Ongoing Learning * GROW online BELONG induction and development courses * Academy Technical skills training * Mental Health First Aider training * Fire Marshal training * Manual Handling Trainer * 'Come Join Us' Guest Care training * Opportunity to apply for internal development programmes, such as: - 'Insights' Development programme - The People Programme - Level 3 Apprenticeships in Team Leading

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. Some of the perks you could enjoy include: - Special rates on NYX and Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

TPBN1_UKCT

Apply

Location:: Edinburgh
Job Type:: FullTime

Start a New Search