Housing Business Support Supervisor

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Housing Business Support SupervisorLocation:Lyndhurst (Hybrid - min. 50% office-based)Salary:£35,646 per annum, pro rata (£18.48/hour)Contract:Temporary (Fixed Term until 31st December 2026)Hours:MondayFriday (Covering service hours 08:0017:15)The RoleWe are looking for a proactive supervisor to lead the Housing Business Support Administrative team. You will ensure high standards of service delivery while supporting the wider Housing Resident Services team during a busy 9-month period.Key ResponsibilitiesManage and develop a team of up to 3 Business Support Officers.Leading evidence gathering, creating timelines, and drafting responses.Triage damp, mould, and disrepair reports to prioritise repairs.Act as a Data Protection lead, handling FOI and Subject Access Requests.Provide support to the Customer Service and Operational Planning teams, including handling telephone, web, and email enquiries during peak periods.What Youll NeedEducation:A-Level or equivalent (Essential); NVQ Level 3 in Business (Desirable).Experience:Proven track record in office administration and team supervision.Skills:Proficiency in Microsoft Office (Excel/Word) and experience with complaint management.Attributes:Highly flexible, able to multitask in a fast-paced environment, and a strong communicator.To be considered for this role please click apply and submit a copy of your up-to-date CV.JBRP1_UKTJ
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Location:
Southampton
Job Type:
FullTime

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