Housing Community Initiatives Officer

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An established housing provider in the Scottish Borders is seeking an experienced Neighbourhood Housing Officer to deliver high-quality, community based housing and estate management services.The role has a strong focus on tenancy sustainment, income recovery, and community engagement, helping to create balanced and sustainable neighbourhoods. Deliver frontline housing and estate management services across assigned neighbourhoods Manage rent accounts and take robust, proportionate action to prevent and recover rent arrears. Provide professional housing advice, support, and housing options guidance Carry out estate inspections and monitor neighbourhood service contracts (e.g. grounds maintenance and cleaning) Engage tenants and residents in shaping local services and community initiatives Maintain accurate records and use housing management systems effectively You will be a customer focused housing professional with strong experience delivering frontline services in the social housing sector. You'll be confident dealing with complex tenancy issues, building relationships with communities, and managing competing priorities.Minimum of 3 years' experience in frontline housing management Strong understanding of housing and benefits legislation Ability to work flexibly, including occasional evenings Full UK driving licence and access to a vehicle Relevant housing qualification (or working towards one) Experience using housing management and CRM systems Knowledge of housing association governance and regulation Competitive salary with pay award pending Opportunity to work closely with communities and make a tangible impact Commitment to training and professional development Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Location:
Selkirk
Job Type:
FullTime

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