Housing Management Coordinator - Band 2 Reference: (phone number removed) Location: Sheppards, Harlow, Essex Contract: Temporary Duration: ASAP - 01 April 2026 Salary: £16.37 Hours: Monday to Friday, 9:00am - 5:00pm

Role Overview We are seeking an experienced Housing Management Coordinator (Band 2). This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement. You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service.

Key Responsibilities Housing & Tenancy Management

Coordinate rent and service charge collection, managing arrears effectively Enforce tenancy conditions, including formal action up to court proceedings where required Support void management, re-letting rooms promptly to maximise occupancy Carry out defect checks and report, arrange, and monitor repairs Maintain accurate housing management records using internal systems Customer & Resident Engagement

Deal with customer queries professionally and efficiently Make welfare calls and carry out ad-hoc and routine property visits Send weekly newsletters and organise/attend residents' meetings Support residents to maintain communal areas and personal living spaces Provide low-level support and signposting where appropriate Health, Safety & Compliance

Ensure buildings are health and safety compliant Carry out and record routine safety checks and property risk assessments Ensure properties meet regulatory, quality, and client promise standards Liaise with contractors to ensure works meet contractual requirements Coordination & Partnership Working

Work closely with Support Workers, Housing Management Workers, and Managers Coordinate and oversee housing management duties carried out by others Liaise with third-party care and support providers and superior landlords Ensure Service Level Agreements are adhered to and escalated where required Skills, Knowledge & Experience Required

Experience working in supported/social housing, property management, or care settings Experience managing rent accounts, arrears, voids, and repairs Basic understanding of housing law (tenancies, evictions) Experience of coordinating or overseeing the work of others Strong organisational skills and ability to manage a caseload Confident using IT systems, spreadsheets, and databases Good written and verbal communication skills Ability to work independently, manage difficult situations, and use initiative Knowledge of health & safety and basic building maintenance Full driving licence and access to own vehicle (essential) Willingness to undertake lone working What We're Looking For

Reliable, organised, and proactive Customer-focused with a professional approach Able to balance compliance, income collection, and resident wellbeing Committed to equality, diversity, and safeguarding best practice