About the Role

We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community.

This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role.

Key Responsibilities

*

Deliver high-quality tenancy and estate management services

*

Conduct regular estate inspections and tenancy visits

*

Investigate and resolve incidents of anti-social behaviour (ASB)

*

Engage with residents from diverse backgrounds to provide advice and support

*

Work collaboratively with internal teams and external agencies

*

Maintain accurate case records and documentation

*

Take enforcement action when required in line with housing policy

Person Specification

We are looking for someone who is:

*

Approachable, empathetic, and confident in face-to-face interactions

*

Skilled in holding effective, and at times challenging, conversations

*

Organised and able to manage a diverse caseload

*

Comfortable working independently and exercising sound judgement

Preferred Experience:

*

Previous experience in social h...