Housing Repairs Officer - Customer Service

18 Days Old

Housing Services Officer Role in North London

Housing Repairs / Admin and Scheduling

Liaising with Tenants, Raising Repairs and scheduling appointments
36 hour week - Hybrid working (2 - 3 day a week from home)

Fantastic Opportunity to join a supportive team - working in the North London

Duties

Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.

All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.

To contribute towards the overall service objectives and targets of the Housing Repairs Operational Team.

Also, to achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.

Dealing with first line complaints calls

Role

Temporary position (on-going)

Fully office based for first two weeks

Planning & Webchat experience preferable
Repairs background essential
Apply
Location:
Barnet
Salary:
£18.42 - £20 /hour
Job Type:
FullTime
Category:
Property Services

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