OverviewHousing Support Worker / Resettlement Officer – An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living.Location: Birkenhead, Wirral, North West England – with some travel between various projects and locationsSalary: £27,752 per annum + BenefitsJob Type: Full-Time, Contract (until end March 2027)Working Hours: 35 Hours per Week, Monday to Friday, 9am – 5pmJob OverviewWe have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. You will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes.DutiesResident Support Planning: Supporting individuals to prepare for independent living and sustainable tenanciesTenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sectorLandlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy supportMulti-Agency Working: Collaborating with housing teams, support services and external partnersOutreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodationHousing Advice: Offering guidance on housing options, tenancy rights and welfare benefitsProgress Monitoring: Tracking outcomes and supporting residents to achieve personal goalsCrisis Intervention: Responding to tenancy issues and preventing homelessness where possibleRecord Keeping: Maintaining accurate case records and documentationGeneral Support Duties: Assisting with occasional reception or administrative responsibilitiesCandidate RequirementsPrevious experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offendingKnowledge of housing legislation, tenancy rights and welfare benefitsStrong communication skills, both written and verbalAbility to manage workload effectively and prioritise multiple tasksExperience building relationships with stakeholders, landlords and support agenciesEmpathetic, non-judgemental and person-centred approachProactive and motivated with a focus on achieving positive outcomesAbility to work independently and as part of a teamGood organisational and problem-solving skillsBenefits28 days’ annual leave including Bank HolidaysContributory pensionHealth PlanAdditional InformationThis role requires a DBS check.How To ApplyTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting this requirement will be submitted to the client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. #J-18808-Ljbffr