Job Title: Housing Tenancy Officer

Location: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote)

Hourly rate £21.91 PAYE / £29.15 Umbrella per hour

Contract Length: 6-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

About the Role

We are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately 700-800 general needs properties. This is a fast-paced and varied role where you will be responsible for delivering high-quality tenancy management services and ensuring compliance with relevant legislation and organisational policies.

Key Responsibilities

• Manage a designated patch of general needs tenants, providing responsive and proactive tenancy support.
• Oversee mutual exchanges and successions in line with current legislation.
• Carry out tenancy audits across 20-30% of your stock annually.
• Complete resettlement visits, 9-month tenancy checks, and other routine visits.
• Monitor and support compliance with gas safety requirements.
• Handle low-level antisocial behaviour (ASB) issues and support residents with more complex cases.
• Work closely with the legal team on the collaborative management of legal cases.
• Partner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders.

About You

• You are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running."
• You have a strong understanding of housing legislation, tenancy procedures, and best practice.
• You are collaborative, resilient, and committed to delivering excellent resident-focused services.
• Although training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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