HR Advisor Location: Cardiff

Salary: £36,000 + up to 10% annual bonus

Vibe Recruit is partnering with a people-focused organisation in Cardiff to recruit an experienced HR Advisor for a fast-paced contact centre environment supporting sales and customer service teams.

This role is ideal for a confident HR generalist who enjoys high-volume employee relations, works closely with managers, and can apply sound judgement in complex, grey-area situations while balancing business and people needs.

The Role You'll be the first point of contact for HR queries, providing pragmatic, commercially aware advice to managers and employees. The role focuses heavily on absence management, performance, disciplinaries, grievances and wider ER casework, alongside coaching managers to build their confidence and capability.

Key Responsibilities

Advise and support managers on all ER matters

Manage HR cases fairly, legally and consistently

Coach and train managers on HR best practice

Build strong relationships and promote a positive workplace culture

Support recruitment, onboarding, engagement initiatives and HR reporting

Assist with policy updates and payroll processes where required

About You

Proven HR Advisor/generalist experience

CIPD Level 5 (or working towards)

Strong ER background in a fast-paced environment (contact centre ideal)

Solid knowledge of UK employment law

Pragmatic, organised and confident influencing managers

Benefits

32 days' annual leave (incl. bank holidays)

Up to 10% annual bonus

Health cash plan & pension (3% employer contribution)

Holiday buy scheme, Tech Scheme & Cycle to Work

Staff discounts & 4x Life Assurance

To be considered for this role, please upload your CV or contact Naomi on (phone number removed).

Vibe Recruit is acting as an Employment Agency in relation to this vacancy