HR Caseworker
New Yesterday
Contract Type: Full-time, until 31 March 2026
Security Clearance: Active SC Clearance required (Sole UK Nationals only)
Pay: Competitive (Inside IR35 – via PAYE or Umbrella)
Please note: client details and pay rates are confidential and will be disclosed at a later stage.
About the Role Service Care Solutions is supporting a central government programme in the recruitment of experienced Caseworkers for a vital directorate that oversees the relocation and resettlement of eligible Afghan nationals. This directorate plays a critical role in supporting those who assisted the UK mission in Afghanistan and is directly aligned with key Government priorities.
This is a hybrid position, based in Whitehall, London, with 1–3 days per week in the office after an initial 10-day onsite induction. You must be local to London as no travel or accommodation expenses are offered.
Key Responsibilities
- Analyse sensitive, complex information from multiple sources
- Apply government policy to individual cases and document decisions clearly
- Work efficiently under pressure, meeting strict daily and weekly case targets
- Draft formal written outcomes and correspondence
- Liaise with internal stakeholders across departments to resolve complex queries
- Handle emotionally distressing content with discretion and resilience
- Ensure full compliance with data protection legislation and official protocols
- Active SC Clearance with no restrictions (Sole UK Nationals only)
- Strong previous experience in casework roles (e.g., immigration, policing, Home Office)
- Confidence in applying strict policy frameworks and justifying decisions objectively
- High attention to detail with excellent written and verbal communication
- Competent in Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.)
- Ability to work in a fast-paced, high-volume operational environment
- Comfortable working with sensitive, and at times graphic, material
- Experience within the Home Office, Police, Defence, or Immigration casework
- Exposure to high-risk or complex caseloads
- Understanding of national security or resettlement policies
- 1-stage interview via Microsoft Teams
- Rolling CV submission – early applications recommended
- Guaranteed Interview Scheme (GIS) applicable – please inform us if you qualify
Lewis Ashcroft
Specialist Recruiter – Government & Police Support
Service Care Solutions
lewis.ashcroft@servicecare.org.uk #J-18808-Ljbffr
- Location:
- London, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Human Resources
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