About the Company

This is a fantastic opportunity for an Assoc CIPD HR Manager to secure a position with an IT Managed Services organisation enjoying rapid growth.

About the Role

Salary: Up to 60k

Hybrid: Office based in Hertfordshire area at least 2 days per week.

My client is a managed service provider focusing on SME and mid-market customers with propositions in the Managed Services, Print and Comms industry.

Responsibilities

Recruitment & Staffing:

Identify staffing needs, writing job descriptions, screening, interviewing, 'Right to work' / Security and prior employment checks, and hiring new staff, working alongside the hiring manager to support and assist as required. Develop a network and programme for Internal recruitment to minimise the use of recruitment agencies, thus saving costs, for some roles.

Onboarding & Development:

Onboarding new employees with an update welcome pack and onboarding programme in a professional and comprehensive manner to expedite the settling in period. Training new hires and providing career development opportunities. Order IT equipment, check received, test. Order desk space and furniture spec. Follow up probation escalation with managers. Assisting managers with career mapping for staff and talent planning requirements. Ensure all staff details, benefits and pay are UpToDate and correct. Develop the organisational structure to support future growth, using best practice principles.

Employee Engagement and Relations:

Handling complaints, grievances, and disciplinary procedures to ensure a safe and fair environment. Ensure the offboarding process is handled in a professional manner to ensure everyone is consistently treated fairly. Manage the execution of the HR Strategy to ensure achievement of the company objectives and deliver continuous employee development. Staff communications are sent out regularly as and when required; some to be approved by Executive.

Compensation & Benefits:

Managing annual reviews of salary, pension schemes, and benefits, ensuring all administration is completed timeously. This includes all employee programmes and staff benefits/packages. Work alongside the Financial Controller to ensure monthly payroll processing is completed on time and accurately. Ensure employee training requirements are well managed and monitored. Manage the training and development plans and ensure they are of a high standard. Determine relevant Key Performance Indicators (KPIs) for incentive schemes.

Systems and Policy Compliance: Developing company policies, ensuring employment law compliance, and maintaining employee records. Undertake analysis as required on staff performance, highlighting areas of concern or risk, which may be impacting profitability. Work along the executive on all aspects of the ESG (Environmental, Social, governance) programme. Ensure the company handbook to up to date and is linked to all the company policies. Current regulation compliance, including accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety). Ensure employment law, HR policy, best practice and workforce development are applied. Ensure that all relevant professional standards are met. Conduct annual remuneration and benefit surveys and reviews. Improve and develop HR processes and systems; Ensure all HR systems are reviewed and supported to ensure they are fit for purpose and support the objectives of the business. Set up of new users and removal of staff from systems, as well a ensure safe filing of employee details and contracts.

Health & Welfare:

Overseeing employee safety, wellbeing, and work-life balance initiatives. Continuously improve engagement and welfare activities, maximising productivity, devolving HR responsibilities to line managers and building leadership capability. Identify HR trends so that attention can be directed to key issues and resources. Regularly coach, mentor, and support colleagues to identify individual strengths and development needs. Manage the diversity, equality, and inclusion values and practices within the company.

Qualifications

Qualified HR Manager - ideally of CIPD Associate Diploma or similar. A working understanding of Human Resources compliance with company law. Proven experience in an HR Manager role in industry and within an SME. Strong leadership skills, with the ability to build people up and motivate. Strong communication skills, with the ability to present HR information to all stakeholders. Experience of HR systems and processes and policies. Excellent knowledge of owning a department budgets. Knowledge of the MSP sector is desirable, and experience working in the sector would be considered favourably. Working knowledge of HR and payroll systems. Excellent Microsoft Excel, word & Powerpoint skills.

Required Skills

You should be collaborative, and work in partnership to build good working relationships with all managers, as well as all colleagues and stakeholders. You should be inquisitive, creative and look to continuously improve processes. You should be committed and focused on delivering personal objectives to help fulfil the organisation's mission. High degree of professionalism, integrity and confidentiality.Personal Attributes

Excellent precision and attention to detail. Excellent communication and personable, with strong interpersonal skills. Thrives in fast paced environment, energized under pressure with the ability to deal with problems decisively, when they arise.

Pay range and compensation package

Salary: Up to 60k

If this sounds like you and your an HR Manager based in the Herts area who holds an Assoc CIPD Accreditation, who has experience of working in the IT / Managed Services Industry, then I'd love to hear from you - you can reach me at (url removed)