HR Operations Lead

Location :             London NW5

Hours:                  40-hours per-week (5-days per-week)                       

Shift Pattern:     Monday to Friday from 09:00 – 18:00, On-Site

Are you a detail-oriented and highly organised individual ready to take the next step in your HR career? Join our team as a HR Operations Lead, where you’ll play a vital role in maintaining the accuracy of our HR

systems, leading recruitment and onboarding, and liaising with specialist contractors to ensure our HR processes run smoothly. This role offers the opportunity to develop your skills in a fast-paced and supportive environment while making a meaningful impact on the student living experience.

Company Description

The Stay Club is residential development portfolio with world-class properties located in some of London's most vibrant areas. Our passion for community building puts students at the heart of everything we do, introducing a diverse group of individuals into an academic environment through creative living spaces, trend-setting facilities, and a dynamic events program. Our unique approach has driven The Stay Club’s continued expansion, leading to new residences in our PBSA group and the growth of our talented team.

As part of this growth, we are seeking a dedicated and detail-oriented HR Operations Lead to join our dynamic team. This role is essential in ensuring the smooth operation of HR functions across the business, leading the recruitment, onboarding, and overall HR administration processes in addition to some broader administrative tasks in support of the exec team. The ideal candidate will have a minimum of a CIPD Level 5 Diploma in HR Management and at least 5 years of experience in an HR administrative role.

Key Responsibilities:

• Recruitment & Selection: Manage the end-to-end recruitment process, including job postings, screening candidates, coordinating interviews, and onboarding new hires.
• Onboarding & Induction: Ensure a seamless onboarding process for new employees, including conducting inductions and ensuring all necessary documentation is completed.
• HR Policies & Compliance: Maintain and update company HR policies, ensuring compliance with employment laws and industry best practices.
• HR Employee Self-Service (ESS) System, Bright HR: Oversee and manage the HR ESS system, ensuring accurate record-keeping and reporting.
• Training & Development: Support the development of staff capabilities by identifying training needs, coordinating and delivering training sessions where appropriate, and assisting in the implementation of development initiatives to enhance individual and team performance.
• Staff Queries & Issues: Act as the first point of contact for general HR queries, providing support and guidance to employees on HR-related matters.
• Liaison with HR Contractor: Work closely with our nominated HR contractor to address high-level HR issues, contracts, and complex employee relations matters.
• Reporting & Data Management: Generate and analyse HR reports, tracking key metrics such as turnover, absenteeism and compliance, and present insights and findings to department managers to support informed decision-making.
• Staff Handbooks & Documentation: Regularly update and maintain staff handbooks, employment contracts, and other HR documentation.
• General Administrative Support: Provide administrative assistance to support the smooth operation of the business, including managing employee records and assisting the exec team with office operations as required.
• Assist Executive Team: Support executive leaders within the company, including Board and Director-level members, by handling all administrative needs. Responsibilities include, but are not limited to, scheduling appointments, answering calls, and responding to correspondence as needed.

Skills and Attributes

• Qualifications: Minimum CIPD Level 5 Diploma in HR Management.
• Experience: At least 5 years of HR administration experience, ideally within a similar industry (property, PBSA, hotel)
• HR Systems Knowledge: Experience managing HR software and employee self-service (ESS) systems.
• Strong Communication Skills: Ability to liaise effectively with employees at all levels of the organisation.
• Training & Development: Proven experience in staff development, with the ability to design and deliver targeted training initiatives where appropriate.
• Organisational & Time Management Skills: Ability to prioritise and handle multiple tasks efficiently.
• Attention to Detail: Ensuring accuracy in HR policies, reports, and documentation.
• Understanding of Employment Law: Familiarity with UK employment regulations and HR best practices.
• Team Player: A collaborative approach to problem-solving and supporting the wider business.