HR Manager - Luxury Heritage Lifestyle House - Salary up to £65,000

About:

• Luxury Heritage Fashion & Lifestyle House.
• Renowned for high quality craftsmanship and excellence.

About:

We are seeking an experienced and commercially minded HR Manager to oversee all HR and Talent activity across our UK retail operations, including standalone stores and concessions. This role combines strategic partnership with hands-on HR delivery, ensuring we attract, develop, and retain exceptional talent that reflects our brand’s luxury standards.

The HR Manager will act as the primary HR business partner for Retail Operations, Store Managers, and Concession Managers, championing a positive employee experience and driving people strategies that support business performance and brand culture within a luxury environment.

Responsibilities

• Own full-cycle recruitment for UK stores and concessions, from forecasting to onboarding.
• Build strong talent pipelines for key store roles and seasonal hiring.
• Partner with Store Managers to improve recruitment capability and interview standards.
• Serve as the main HR point of contact for all UK retail stores and concessions.
• Partner with Retail Operations to deliver people plans aligned with commercial priorities.
• Provide coaching, guidance, and challenge to Store Managers and Area Managers on HR matters.
• Support employee engagement initiatives and drive a culture of service excellence and brand values.
• Lead and manage ER cases (performance, conduct, capability, grievance) end-to-end, ensuring timely, fair, and compliant outcomes.
• Ensure all HR policies and processes meet UK employment legislation and brand standards.
• Manage relationships with recruitment partners where applicable.

Qualifications

• Bachelor's degree or relevant experience, preferable CIPD Qualification or equivalent
• 5+ years' experience in Human Resources
• Experience in retail or a luxury environment
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organisational, critical thinking and communications skills
• Attention to detail and good judgement

360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

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