Job Purpose

We are seeking a proactive and people-focused HR & People Manager to lead all aspects of human resources. This key leadership role is responsible for cultivating a high-performing, service-oriented culture by managing talent acquisition, employee engagement, compliance, and development.

The HR & People Manager will be a vital member of the management team, a trusted advisor to senior leaders, and will support departmental heads to ensure operational excellence through effective people management.

Main Responsibilities

HR Strategy & Leadership

• Develop and implement HR strategies aligned with company goals and brand standards.
• Act as a business partner to leadership, advising on organisational design, workforce planning and employee relations.
• Lead HR initiatives including culture-building, recognition programs and change management.
• Support business needs through development, engagement, motivation, and retention of employees.

Recruitment & Onboarding

• Oversee full-cycle recruitment across all departments.
• Partner with managers to define hiring needs and maintain staffing levels.
• Ensure interviewers are trained and competent.
• Manage onboarding, induction and training for new employees.

Talent Management & Retention

• Develop succession planning and performance evaluation frameworks.
• Monitor engagement and implement initiatives to improve retention.
• Implement reward and recognition schemes.

Employee Relations & Culture

• Foster a positive, respectful, and inclusive workplace.
• Provide coaching and guidance on performance, conduct and career development.
• Manage grievances and disciplinary procedures fairly and legally.
• Promote Diversity, Equity & Inclusion practices.

Learning & Development

• Support managers with induction and probation processes.
• Coordinate and deliver training programs.
• Monitor apprenticeships and NVQs where relevant.
• Support career progression and succession planning.

HR Operations & Compliance

• Ensure HR policies and records comply with employment law.
• Manage HR systems and ensure data integrity.
• Oversee payroll support, benefits, and headcount monitoring.
• Manage disciplinary processes and terminations in line with regulations.
• Ensure compliance with health & safety policies.

Skills & Experience

• Strong knowledge of employment law, ACAS guidance and HR best practices.
• Proven experience in HR leadership roles.
• Excellent IT skills (Excel, Word, PowerPoint).
• Strong analytical, organisational and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Personal Attributes

• Calm, approachable and resilient under pressure.
• Empathetic, discreet, and supportive.
• Strong planning and time management skills.
• Confident, innovative, and open-minded.
• A collaborative team player with a positive, proactive attitude.