ICT Field Service Engineer

New Yesterday

ICT Field Service Engineer Location: UK Based at our Worcester offices in WR2 6NJ, with regular field-based client visits. Employment Type : Full Time The Role As an ICT Field Service Engineer, you will be a key part of our customer-facing technical operations. The position involves frequent on-site visits to client premises, delivering hands-on technical support and building strong customer relationships. You will work with a diverse range of technologies across multiple sectors. You will provide a mix of remote and on-site support, diagnose and resolve technical issues, and ensure an exceptional level of service at all times. Excellent communication skills both written and verbal are essential, as you will guide customers through troubleshooting steps and represent the organisation during site visits. Responsibilities Provide extensive on-site support, acting as the primary technical resource during customer visits. Conduct regular scheduled and reactive site visits to diagnose, troubleshoot, and resolve complex technical issues that cannot be handled remotely. Perform full on-site system reviews, including workstation, server, and network health checks. Install, configure, and maintain computer systems, servers, networking hardware, and peripherals during site deployments. Carry out on-site network troubleshooting, including cabling checks, switch configuration, Wi-Fi optimisation, and fault isolation. Support customer office moves, on-site equipment rollouts, and infrastructure upgrades. Provide remote support for hardware, software, and network issues when not on-site. Collaborate with vendors to identify issues and implement fixes. Conduct regular system maintenance tasks such as backups, restores, updates, and physical server checks. Manage and maintain infrastructure including Windows Server, Windows OS, Azure AD, Active Directory, and Office 365 environments. Document and track all support activities using our ticketing system (Halo PSA). Assist with bespoke software installations and updates. Support the resolution of network-related issues including VPN, LAN, DNS, and firewall troubleshooting. Work closely with team members to deliver IT and telephony technical solutions. Participate in out-of-hours maintenance windows (e.g., server updates, project rollouts) where required. What We Need Experience with Windows Server, Windows Operating Systems, Android, iOS, and Office 365. Strong understanding of network protocols, VPNs, LANs, DNS, and Firewalls. Experience with backup and recovery platforms such as Veeam and Acronis. Proficiency in Active Directory and Microsoft Exchange administration. Experience supporting cloud migrations (e.g. on-premises to cloud). Knowledge of anti-virus deployment and maintenance. Experience configuring and troubleshooting DrayTek firewalls and modems. Hands-on experience with Ubiquiti networking hardware. Strong analytical and problem-solving abilities. Excellent communication skills for both remote and on-site interactions. Ability to work in a fast-paced, customer-focused environment. Willingness to travel, including to non-local customer sites. Nice to Haves Understanding of 3CX and other VoIP/telephony platforms. Knowledge of Linux-based operating systems. Experience working with AWS cloud environments. Qualifications and Education Requirements GCSE English, Maths, and Science (Grades A D) or equivalent. Relevant computing or IT qualification (or equivalent professional experience aligned to the required 5 years). Must Haves Minimum 5 years experience working within an IT support role. Minimum 2+ years experience working within a Managed Service Provider (MSP) environment. Full UK driving licence with no more than 3 penalty points and access to own vehicle. Right to work in the UK. What We Offer Competitive salary from 30k per annum based on your previous experience and proven track record. Market-leading, company-funded training courses and certifications Career progression opportunities 25 days holiday plus bank holidays Optional 2 further paid days leave to work in your nominated charity of choice Pension scheme On-site parking Engaging social events and team-building trips Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence
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Location:
Worcester
Job Type:
FullTime

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