Air & Sea Freight Operations Coordinator

Benefits:

Salary: £30,000–£40,000, dependent on experience.

Work Schedule: Monday to Friday, 9:00 AM – 5:30 PM.

Additional Perks:

Annual salary review and bonus.

25 days annual leave plus bank holidays.

Pension plan.

Responsibilities:

• Oversee air and sea freight shipments from origin to destination, ensuring efficient and timely delivery.
• Secure competitive agreements with carriers and service providers while balancing cost and service expectations.
• Prepare and review bills of lading, customs declarations, and transport contracts in compliance with regulations.
• Monitor shipment progress, inform clients proactively, and resolve delays or issues promptly.
• Collaborate with customs brokers to ensure compliance with all import/export regulations and documentation requirements.
• Serve as a key contact for clients, addressing inquiries, offering solutions, and ensuring satisfaction with services.
• Recommend and implement measures to improve efficiency, reduce costs, and optimise freight operations.

Requirements:

• Minimum 1 year in air or ocean imports.
• Strong understanding of end-to-end import processes, including customs procedures and documentation.
• Effective verbal and written communication with proven ability to build and sustain client relationships.
• In-depth knowledge of Incoterms and their application in import operations.
• Customer Focus and Time Management: Ability to deliver excellent service and consistently meet deadlines.