Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe .

Key Responsibilities

• Set trolleys and trays according to orders and standards
• Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
• Answering the telephone to take food & beverage orders, maximising revenue where possible and you will ensure the correct accompaniments are presented
• Ensure adherence to quality expectations and standards
• Anticipate our guest's needs and provide exceptional service to enhance their stay
• Be responsible of Setting trolleys and trays according to orders and standards
• Monitor inventory levels and assist with ordering and stock control
• Handle guest orders, inquiries, and special requests with professionalism and courtesy

Key Skills, Qualities & Experience

• The ability to multi-task and think on your feet
• Strong communication skills with both team members and guests
• Previous experience within the hospitality industry, preferably in a room service or F&B setting
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Stream)
• Holiday Buy/Sell Scheme
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support .
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development
• Annual paid volunteering days