Incident Customer Support Advisor (construction)

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Company Description

We're part of OHES Environmental, a friendly and supportive business within the Adler & Allan Group. Our work centres around helping clients manage incidents safely, responsibly, and efficiently; from everyday customer queries to environmental emergencies. We take pride in being practical, down-to-earth people who work hard for each other and for our clients.

We value teamwork, good judgment and a calm professional approach. If you enjoy variety, problem-solving, and being part of a collaborative group that genuinely looks out for one another, you'll feel right at home here.

Job Description

As an Incident Advisor, you'll be one of the first people our clients speak to when something goes wrong. The calls you take will range from simple customer-service queries to property damage incidents and, occasionally, the early stages of an environmental emergency. Most of your work will be routine; some of it will require clear thinking and confident decision making.

Your week will be a mix of taking calls, logging new instructions, managing small property damage claims, giving safety advice and coordinating spill response when needed. You'll work closely with your teammates to make sure the phone lines are covered and nothing gets missed.

You don't need to be a technical specialist on day one. We'll train you thoroughly and you'll always have experienced colleagues to support you...
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Location:
Droitwich Spa
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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