Incident Management Analyst

New Today

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Incident Management or Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.

Skills

* Experience in incident management, investigations, operations, or an analytical role in a service environment.

* Strong analytical skills using tools such as Google Workspace and Tableau.

* Comfortable using Slack, Salesforce, Jira, and similar operational tools.

* Ability to identify patterns in data and turn insights into actionable recommendations.

* ITIL Foundation preferred.

Responsibilities:

* Support timely and consistent handling of incidents, investigations, and related case work.

* Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.

* Perform root cause analysis and identify trends across incidents and recurring issues.

* Provide analytical insights that help prioritise fixes and improvement.

Benefits

* Global company, long contract

* Hybrid role

* Free breakfast
Apply
Location:
Victoria
Salary:
£55,000 - £62,000 /annum Free breakfast, hybrid
Job Type:
FullTime
Category:
Marketing

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