Income Assistant Salary: £24,050–£26,722 per annum (RFJ 4) Location: Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when required Hours: 35 hours per week on a rota basis between 8am–6pm Contract: Permanent Are you passionate about helping others? Do you want to make a real difference to people's lives? If so, this may be the job for you. The Role As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy. You will provide administrative and telephone support to the wider Income Team. Whilst taking arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession. Key Responsibilities Manage and support customers with low-level rent arrears and agree payment plans to manage and reduce rent arrears Take payments, set up direct debits, and process refunds Maintain accurate records in our housing management systems and other portals Handle and resolve customer enquiries providing support and making the necessary referrals Off...