Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

The Role

You will provide first-class IT Infrastructure operational support, acting as a senior technical escalation point while driving improvements across systems, platforms, and services. Working to demanding SLAs, you will play a key role in ensuring availability, security, and performance across the IT landscape.

You will also contribute to the delivery of new technologies that support strategic objectives, while managing priorities effectively and maintaining excellent customer experience.

Key Responsibilities

Deliver and support technical solutions across all stages of the ITIL service lifecycle Act as a senior escalation point for incidents, requests, and technical issues Own incidents and escalations end-to-end through to agreed resolution Drive continuous improvement across infrastructure services, processes, and procedures Champion change and service enhancement initiatives Ensure compliance with architectural standards, security policies, regulatory requirements, and industry best practice Build strong working relationships across infrastructure, information security, wider IT teams, and third-party suppliers Provide SME-level guidance, mentoring, and support to colleagues Contribute to both operational and project-based work within agreed deadlines and SLAs

Personal Attributes

Flexible and adaptable, with the ability to respond to changing priorities Resilient, calm under pressure, and capable of making sound decisions quickly Highly customer-focused Detail and quality driven Approachable and collaborative Strong communicator, able to engage effectively at all levels Analytical, with a strong aptitude for data and problem-solving Comfortable taking a hands-on technical role while maintaining a big-picture view A proactive escalation point who can identify solutions others may miss Passionate about teamwork, knowledge sharing, and continuous learning A genuine enthusiasm for motorsport and racing technology

Experience Required

Minimum 2 years in a 3rd Line Infrastructure role Senior-level operational support experience within a medium-sized enterprise Experience working to recognised methodologies such as ITIL, AgilePM, or PRINCE2 Proven ability to plan, organise, and deliver complex workloads with internal teams and third parties Experience mentoring and supporting junior colleagues

Technical Experience:

Microsoft Azure stack / Microsoft 365 Cloud architecture, performance, availability monitoring, and restoration Scripting, orchestration, and automation Database scripting and optimisation Capacity, performance, and availability monitoring Security, vulnerability management, and malware protection Multi-vendor hardware build, deployment, and break-fix Active Directory and Group Policy management Change Management Jira ITSM or equivalent ITSM tools Networking knowledge including TCP/IP, DNS, DHCP, WAN, LAN, VLAN

Qualifications

ITIL Foundation (v4) CCNA or equivalent networking experience Degree (Technology or Science) or equivalent professional experience

Desirable

Microsoft certifications Experience with testbed or simulation platforms

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.