Considering making an application for this job Check all the details in this job description, and then click on Apply. Job Title: Infrastructure & Systems EngineerRole Overview This is a technical role responsible for ensuring the smooth operation and continuous improvement of a self-hosted cloud infrastructure and associated technologies. The successful candidate will work collaboratively within a team environment, managing multiple concurrent tasks across a diverse technology stack. The role includes participation in an on-call rota and occasional out-of-hours support, including evenings and weekends, in line with team practices. Key Responsibilities1. Infrastructure Administration (60%) Manage and maintain physical servers and storage infrastructure to meet performance targets and Service Level Agreements (SLAs). Monitor internal and external applications and infrastructure proactively, identifying and resolving issues or escalating where necessary. Collaborate with analysts to maintain systems in line with agreed standards and priorities. Maintain accurate technical documentation and support user training where required. Ensure adherence to system housekeeping and operational procedures. 2. Systems Development & Improvement (25%) Analyse systems to ensure scalability, capacity, and future readiness. Contribute to the design and evolution of technical architecture. Identify opportunities for innovation and service improvement. Support major systems projects across the full lifecycle (planning, analysis, design, development, testing, and implementation). Gather and document system requirements, evaluating software solutions where needed. Troubleshoot and enhance existing systems. Stay up to date with emerging technologies and industry developments. Collaborate with internal and external stakeholders to deliver new technologies and services. 3. Infrastructure Support (15%) Ensure reliable operation of IT infrastructure by working closely with support teams, developers, and suppliers. Respond to escalated incidents, diagnose issues, and implement appropriate solutions. Maintain availability of critical systems and applications. xehkeey Identify recurring incidents and contribute to problem management processes. Reporting & Relationships Reports to: Infrastructure Services Team Leader Direct Reports: None Key Stakeholders Internal: Senior Management, Project Managers, Developers, Testers, Production & Support Teams External: Suppliers and Client Representatives Qualifications & Certifications MCTS, VCP (Desirable) Skills & ExperienceTechnical (Essential) Minimum 8 years’ experience in technical support and implementation roles At least 2 years providing 3rd line support Strong problem-solving and analytical skills Experience supporting diverse hardware and software environments Linux system administration (including backups and software deployment) Virtualisation platforms (e.g. VMware vSphere, KVM) Storage technologies (e.g. Dell PowerStore, Cohesity, Nasuni; block and file storage) Containerisation (Docker, Kubernetes) Windows and Linux systems administration Experience providing helpdesk-style support to users Ability to translate user requirements into technical solutions