OverviewPowered by Water, Driven by Purpose. At Pennon Group, we’re proud to serve communities while protecting the environment. Together with our subsidiaries, South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power, we’re leading the way in water and renewables. We’re recognised as a leader in the UK water sector, aiming to lower our carbon footprint, plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.Position – Insurance Officer. This is a permanent, full-time position located in Bristol, Redhill, or Exeter.PositionInsurance OfficerAre you ready to make an impact in the world of insurance? Pennon is seeking an Insurance Officer to support our Group Insurance Manager in the smooth handling of claims across the business. From liaising with insurers and brokers to maintaining key relationships and ensuring that claims processes run seamlessly, this is a chance to be part of a dynamic team that drives operational success and customer satisfaction.Key ResponsibilitiesProvide insurance and claims services across all group companiesManage and update the Origami claims database efficiently and accuratelyHandle third-party claims, including property damage and liability claimsLiaise with insurers, loss adjusters, and brokers for effective claims managementCoordinate monthly claim financial reports and ensure payments are accurately reconciledSupport the Group Insurance Manager in managing claims, gathering evidence, and preparing documentationMaintain professional relationships with internal and external stakeholdersWhat You’ll NeedExperience in insurance, claims handling, or related administrative rolesKnowledge of the fundamentals of insurance and claims management (Indemnity, Insurance Act 2015)Strong organisational and communication skills, with an eye for detailCII certification or willingness to work toward it (desirable)Proficiency in Microsoft Office and insurance systemsA customer-centric approach with the ability to solve problems and communicate effectivelyWhat Drives YouA passion for helping others reach equitable solutions to customer claims, within insurance limitsMotivation to explain complex insurance terms in a clear and accessible way to internal teams and stakeholdersBenefitsCompetitive Salary – Based on experience and skillsAnnual Bonus Scheme – Rewarding your performancePension Scheme – Helping you plan for your futureFlexible Working Options – We value work-life balance and offer flexible hours and remote working where possibleHealthcare Benefits – Access to private healthcare and employee assistance programsProfessional Development – Support for career growth with training opportunities and potential CII certificationEmployee Discounts – On various products and servicesGenerous Annual Leave – Take time to recharge with our holiday entitlementClosing DateClosing Date: 8th April 2026Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourselfTogether, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core valuesBe Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.Founded in 1989, Pennon is a FTSE 250 listed company and one of the leading businesses in the UK water sector. Serving a population of c.3.5million people and c.380,000 business customers, we\'re committed to supporting the lives of people and the places they love for generations to come. #J-18808-Ljbffr