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Job Description

Insurance Operations Manager\n\nCheltenham\n\nSalary: Up to £50,000\n\nFull-Time | Permanent | Office / Hybrid (depending on business needs)\n\nWhat’s in it for you?\n\n * Annual discretionary bonus scheme\n\n * Pension – employer pension contributions of 9% subject to employee making a mandatory 1% contribution -\n\n * Life Assurance – 6 x salary\n\n * Health Cash Plan – up to family level cover\n\n * Claim back up to £1,000 per year per employee for health screening.\n\n * Group Income Protection scheme\n\n * Claim back up to £1,000 per year per employee for health screen\n\n * 25 days holiday per year\n\n * 3 days paid Christmas Leave per year\n\n * Cover the cost of relevant professional subscriptions\n\n * Support for learning & development\n\nMust Have’s\n\n * Proven experience in insurance operations, underwriting or claims environments\n\n * Bordereaux processing experience and/or strong exposure to underwriting and claims data\n\n * Solid understanding of the claims lifecycle (property / household losses )\n\n * Experience managing service standards, SLAs and customer-focused KPIs\n\n * Previous people management experience or strong leadership capability\n\n * Excellent communication and stakeholder management skills\n\n * Confident decision-maker with the ability to challenge constructively\n\nNice to Have’s\n\n * Experience working with third-party system providers and operational vendors\n\n * Power Query and Power BI experience\n\n * SQL knowledge or experience\n\nSo, what will you be doing?\n\n * Leading the delivery of core operational processes including onboarding, eligibility and claims settlement\n\n * Ensuring all SLAs and KPIs are consistently met or exceeded\n\n * Overseeing accurate processing of underwriting and claims bordereaux\n\n * Managing daily interactions with third-party system providers to ensure system availability\n\n * Line managing Operations Assistants, supporting development, empowerment and performance\n\n * Supporting the resolution of complex participant and customer queries\n\n * Leading continuous improvement initiatives across processes and systems\n\n * Leading new systems development and implementation projects\n\nInterested? Send your most up-to-date CV to GEORGIE at i2i Recruitment today!\n\nAt i2i Recruitment, our mission of “Making Recruitment Personal” also means making recruitment fair. We are committed to , , and reviewing every application carefully.\n\nIf you haven’t heard back within 5 working days, please understand that your application has not been successful on this occasion

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