Insurance Operations Manager - York Base Salary to 70k DOE, Flex Benefits Our client is a Leading Independent Broker with their Head office in North Yorkshire is now looking for an Operations Manager to be based in the Head office to oversee the operations of the Business, Job Summary: The Insurance Operations Manager will be responsible for overseeing and optimising all operational aspects of our client’s insurance business. This pivotal role requires a strong leader with a deep understanding of insurance processes, regulatory requirements, and an unwavering commitment to efficiency, accuracy, and customer satisfaction. The successful candidate will drive continuous improvement initiatives, manage operational teams, and ensure the seamless delivery of insurance services. Key Responsibilities: Operational Leadership: Lead, mentor, and develop a high-performing team of operations professionals, including policy administrators, claims processors, customer service representatives Set clear performance objectives, conduct regular performance reviews, and foster a culture of accountability and excellence. Oversee the day-to-day operational activities, ensuring adherence to established procedures, service level agreements (SLAs), and regulatory guidelines.

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