Interim Customer Service Manager

Worcester, Worcestershire

Contract – Outside IR35

Competitive Pay Rate

Our client is a recognised and successful family business who provide top-quality construction tools, site supplies and consumables across the UK. In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short-term leadership and stability to the customer service function during a period of transition. This role is critical in ensuring the smooth day-to-day running of the customer service team while maintaining high standards of customer satisfaction and operational efficiency.

Contract expected to run for between 2 and 5 months, reporting to the Managing Director and with an expected need to support 5 days per week in their head office in Worcester.

Interim Customer Service Manager responsibilities:

-          Oversee the day-to-day operations of the customer service function.

-          Ensure timely and effective handling of customer enquiries across all channels.

-          Manage and support the resolution of escalated customer issues and complaints.

-          Lead, support and motivate a small internal customer service team.

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