Position: Internal Account Manager

Location: Sheerness

Hours: 8am-5pm

Salary: £34k

About the business:

My client is a go to supplier for bespoke, compelling, and genuinely sustainable packaging, serving SME's across the southeast since 1975. They are a fast-growing, ambitious business with a culture built on collaboration, ownership, and continuous improvement. You'll be part of a team that celebrates wins, supports each other, and loves finding better ways to serve our customers

Day to day duties of an Internal Account Manager:

Manage all internal communication for your assigned accounts and partner closely with external sales reps. Handle enquiries professionally and promptly ensuring every touchpoint adds value. Analyse client spend, behaviour, and product lines to identify growth opportunities. Prepare and follow up on quotations, specifications, technical documentation, and pricing. Coordinate with our design team and suppliers for samples, RFQs, costings, and approvals. Ensure orders and variants are set up accurately, tracked effectively, and delivered smoothly. Keep CRM data immaculate-because you know clarity drives growth. Actively contribute to a positive, supportive, no‑drama team cultureWithin your first 12 months, you will:

Grow revenue and margin across your client portfolio by spotting opportunities others miss. Become the go‑to expert for your segment of accounts-trusted, responsive, and commercially sharp. Create frictionless customer journeys, from brief to delivery, by coordinating internally across design, technical, and purchasing functions. Drive account efficiency, influencing clients to work with us in ways that improve service and operational performance. Strengthen relationships through reliable communication, high-quality proposals, and proactive problem-solving.Required experience for an Internal Account Manager:

Experience in an account management or customer-facing commercial role (packaging experience useful but not essential). Strong organisational skills-you love clarity, structure, and a tidy CRM. A commercial mindset with the ability to spot upsell, cross-sell and optimisation opportunities. Confident communication skills and a professional, customer-first approach. Ability to manage multiple moving parts with accuracy and calmness. A team player attitude with a genuine desire to help colleagues win.Benefits of the role:

24 days holiday Company events Company pension Discounted or free food Employee discount Flexitime Free flu jabs Free parking On-site parking Profit sharing Sick payIf you're interested in this role, please apply today.

For more information, please call Olivia on (phone number removed)