Internal Account Manager

New Yesterday

Internal Account Manager

Location: Rogerstone, Newport

Contract Type: Full-time Permanent

Hours: Monday – Friday, 37.5 hours per week

Are you a commercially minded professional with experience in manufacturing and a passion for building strong customer relationships? We are seeking an Internal Account Manager to take ownership of key customer accounts, ensuring exceptional service delivery while driving sustainable growth and profitability.

This role offers the opportunity to work at the heart of a dynamic, high-performance environment, collaborating with cross-functional teams to deliver outstanding results.

The Role

As the Internal Account Manager, you will act as the primary point of contact for your assigned customers, managing both operational and financial performance. You will be responsible for driving customer satisfaction, maintaining strong commercial performance, and identifying opportunities for business growth.

Working closely with senior leadership, you will play a key role in aligning customer needs with business objectives, ensuring efficient delivery and long-term partnership success.

Key Responsibilities

Customer & Growth Management

Lead a cross-functional, customer-focused team (8–12 people) to deliver excellent service

Build and maintain strong, long-term customer relationships

Identify and develop new business opportunities within existing accounts

Use CRM and ERP systems to manage customer data and performance

Financial & Commercial Performance

Support the delivery of strong margins and overall profitability

Maintain accurate system data to support business operations

Provide timely and accurate forecasts for revenue, order intake, and order book

Working Capital & Risk Management

Ensure timely collection of accounts receivable

Manage and resolve pricing discrepancies and material claims

Maintain and execute customer contracts in line with agreed terms

Operational & Relationship Management

Act as the main point of contact for customer operations and escalations

Collaborate with internal teams to achieve key performance indicators

Lead regular customer meetings, including quarterly business reviews

Reporting & Planning

Provide regular account performance updates to senior management

Contribute to SIOP processes and annual strategic planning activities

What We’re Looking For

Experience working within a manufacturing environment

Proven ability to lead or influence cross-functional teams

Strong commercial awareness and customer focus

Excellent communication and stakeholder management skills

Analytical mindset with strong problem-solving capability

Ability to work independently and make sound decisions

Proficiency in CRM, ERP, and standard business software

Background in electronics manufacturing or similar industries

Experience in project management or programme coordination

Familiarity with SIOP and MRP processes
Apply
Location:
Newport
Job Type:
PartTime
Category:
Sales

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