Internal Account Manager

You'll take ownership of day-to-day client performance, ensuring delivery against agreed SLAs, KPIs, contract terms, and profitability expectations. Building long-term relationships with both clients and the supply chain will be central to driving service excellence and supporting sustained business growth. Contracted hours Monday- Friday 8:30-17:30 or 8:00-17:00.

Key Responsibilities

Ensure a consistent, world-class service delivery to the client and managing agents Provide key account support via email, telephone, and customer meetings Monitor, action, and ensure adherence to customer SLAs / KPIs Develop and deliver a high standard of customer communication Build, develop, and maintain strong relationships with client stakeholders Investigate issues and drive problems through to resolution Prepare reports for the client and internal stakeholders Maintain and update client tracking systems (spreadsheets, web portals, FM systems) Manage monthly invoicing submission spreadsheets (collation and accuracy) Monitor and report on engineer adherence to client site processes/requirements Act as an escalation point for client-related issues Implement continuous improvement plans to strengthen service performance Maintain data integrity on internal systems in relation to the client account Support the wider Key Accounts team when required Ensure account meets targets operationally and financially Work with ...