Job Overview

You will work in partnership with the internal communications team and your designated business unit(s) to deliver Internal Communications support across Client. Your ideas, project management and creative approach will help ensure the Internal Communications Team support the business and showcases the value of great internal communications.

You will be responsible for developing creative, innovative approaches to communicating with colleagues, and producing content for multiple channels. You will be expected to have a good understanding of the business and the challenges facing teams around the airport.

Your own communication skills will help ensure Client's vision and corporate narrative is supported and championed. You will help offer guidance and support and problem solve for your business areas – you will be seen as a communications expert with a strong understanding of how to drive engagement and promote pride and trust through strategic communications.

You will be a proactive communicator who reaches outside of the business to benchmark and apply best practice approaches to internal communications.

You will play an important part in ensuring that the Internal Communications Team supports Client's vision of “To be an extraordinary airport, fit for the future” while building trust and pride amongst all colleagues.

Key responsibilities:

Help embed the corporate strategy across Client's through daily communications

Work closely with the Senior Editorial Manager to develop communications strategies and tactics to support the business, and suggest innovative ways to approach challenges

Promote the role of Internal Communications to the wider business, demonstrating how it is ‘adding value’ to the business

Work closely with the specific teams in your remit, taking clear ownership for and ensuring consistent and delivery of the corporate narrative and business priorities

Work with stakeholders to draft, agree and implement communications plans and strategies which support their business needs and challenges

The Role Holder will be part of a ‘one communication team’ approach, demonstrating the flexibility to operate within different functional teams as the need arises.

Required to do “H2H” and “R2H” shifts across the year

Possible requirement to be part of the IRT (Incident Response Teams – crisis communications) and required to be part of the Comms Cuts roster

Qualifications and Experience

Proven mid-level internal communications and engagement experience

A track record in a similarly demanding or comparably sized organisation

Confident multi-channel communicator who likes embracing change and spotting improvements, and helping others to do so

Ability to work, at times, in a changing environment with some level of ambiguity while able to self-manage and sometimes to tight timeframes, and under pressure

Experience of working with internal clients, and gaining their trust through advising and influencing on comms best practice and solutions in a fast-paced change environment

Ability to challenge and push the thinking of others outside normal practices and be the trusted comms and engagement advisor

Understanding and experience of creating comms and engagement metrics to ensure the success of the plan and ability to drive change when these might not be working

Confident managing upwards and working with more senior stakeholders