Internal Sales Manager Location: Gloucester Hours: Full time Monday to Friday Salary: Competitive Key Responsibilities of an Internal Sales Manager: * Lead, mentor and support the Customer Service team to drive performance and engagement * Monitor KPIs, analyse performance data and implement improvements * Identify, document and maintain departmental processes and procedures * Provide regular performance and activity reports to the Sales Director * Act as a key point of contact for customers via phone, email and WhatsApp * Ensure accurate and timely order processing * Resolve customer queries and escalate complex issues where required * Maintain high levels of customer satisfaction and identify service improvements * Develop strong product knowledge to provide accurate information and guidance * Support Area Sales Managers with quotations and order management * Maintain accurate and up-to-date CRM records * Conduct outbound calls and follow up quotations to generate new business * Oversee the distribution of sales literature and support business development activity Key Skills of an Internal Sales Manager: * Minimum 2 years’ experience in a Team Leader or Supervisor role within a customer support environment * Strong communication and interpersonal skills * Excellent organisational and problem-solving abilities * Experience using CRM systems * Analytical mindset with the ability to monitor data and identify trends * Proficient in Microsoft Office, including Excel, Word and Outlook * Knowledge of customer service best practice (desirable) * Experience within a product-based environment (desirable) * Ability to multitask, work independently and take a proactive, solutions-focused approach