We are seeking an experienced ITSM Tooling Developer/Technical Consultant with deep expertise across modern service management platforms such as ServiceNow, Halo, or equivalent . You will play a key role in delivering complex tooling implementations, integrations, and enhancements for enterprise clients, working both independently and as part of a high-performing development team. This role is ideal for someone who combines technical mastery with strong consulting skills, stakeholder engagement, and a solid grounding in ITIL and agile delivery. This role is in one of our expanding consultancies who have an amazing reputation in the ServiceNow and Halo space. Key Responsibilities Lead installation, configuration, customisation, and ongoing development of ITSM tooling solutions.

Build and enhance UI forms, workflows, notifications, fields, and scripted components (client-side and Server Side JavaScript).

Deliver expert-level troubleshooting, root-cause analysis, and performance optimisation.

Integrate ITSM platforms with external systems using SOAP, REST, and other modern API frameworks.

Work with infrastructure and application discovery tools to map services and dependencies.

Support Event Management implementations and integrate tooling with monitoring solutions.

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