Job Description Field Hardware Technician (Break/Fix)

Job Description Field Hardware Technician (Break/Fix) - Berkshire

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: Field Hardware Technician (Break/Fix) - Berkshire

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. We are seeking Field Technician to join our Hardware Break/Fix support team specifically covering the Berkshire . This role focuses strictly on the diagnostic and physical repair of hardwareprimarily HP desktops and laptops. This is a highly mobile position requiring technical expertise and a commitment to field-based service. Role Overview Service Type: Hardware Break/Fix Support (Field-based) Rate of Pay: £140-£150 per day (Inside IR35) Availability: Full-time Primary Region: Berkshire Travel: High (50%+ daily travel required) Essential Job Responsibilities Your primary mission is to restore hardware functionality at client sites efficiently and professionally. Technical Support: Execute troubleshooting, diagnostics, installation, maintenance, and physical repair of HP desktops, laptops, and designated peripheral equipment. Mobility & Travel: Navigate extensively across South Buckinghamshire and surrounding areas to meet service level agreements (SLAs). Communication: Maintain daily monitoring of phone, voicemail, and email to receive and update service tickets. Administration: Provide timely updates to support departments regarding job status, resolution details, and time tracking. Asset Management: Follow strict part-handling processes (receiving, returning, and tracking defective/replacement components) and maintain all personal tools and test equipment. Escalation: Utilize established support channels and escalation processes when complex technical issues arise. Physical Requirements: Ability to lift and carry equipment weighing up to 25 kg . Mandatory Requirements To be considered for this role, candidates must meet the following criteria: Experience: Minimum of 3 years of hands-on experience diagnosing and repairing enterprise-level desktops and laptops. Transportation: Must possess a reliable personal vehicle and a valid drivers license with a clean driving record. Autonomy: Proven ability to work independently in the field with minimal direct supervision. Soft Skills: Strong experience in direct customer-facing troubleshooting and professional communication. Endurance: Ability to perform extended periods of driving and travel daily. Working Conditions Note: This is a Hardware Break/Fix position, not a general Deskside Support role. xehkeey The focus is on physical component replacement and hardware restoration rather than software deployment or general desk-side assistance.

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Location:: Reading
Job Type:: FullTime
Category:: Information Technology

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