Junior Sales & Customer Service Executive

Location: Rotherham (Onsite) Salary: £28.5k to £32k per year Hours: Monday to Friday, 37 hours per week

About the Role:

Adept Resourcing are seeking a motivated Junior Sales & Customer Service Executive to join a busy and dynamic team. This is an exciting opportunity for someone looking to develop their career in sales and customer service, supporting both domestic and international clients. You will work closely with the sales and customer service teams to deliver excellent service, manage client relationships and support export processes.

Key Responsibilities:

Process all customer requests in a timely and accurate manner Manage client relationships and provide outstanding customer service Prepare and manage export documentation for international shipments Use CRM systems to record all correspondence, updates, and information Assist Account Managers and support correspondence in their absence Maintain customer pricing and prepare small volume quotations Liaise with customers regarding stock, deliveries, charges, and Pro-Forma invoicing Obtain freight quotations, liaise and book with forwarders to ensure timely deliveries Update spreadsheets to monitor export expenses and profits File paperwork and ensure export documentation is accurate and compliant Stay up-to-date with international trade regulations, Incoterms, and tariff codes Participate in customer visits and ...