Key Account Director

11 Days Old

I’m working with a high-performing independent digital agency to hire a Key Account Director to lead one of their most strategically important retail client relationships. About the role
Lead a flagship client account as the senior day-to-day contact, owning the relationship and overall client experience. Act as the central point of coordination between the client and internal strategy, delivery and specialist teams, ensuring a joined‑up, outcomes-focused approach. Translate client business objectives into clear priorities and briefs for internal teams, maintaining momentum across all workstreams. Oversee account health: ensuring work is delivered on time, to a high standard, within agreed scope and commercial parameters. Lead and facilitate client meetings, planning sessions and performance reviews, keeping conversations purposeful and data‑led. Manage budgets, scope and forecasting at account level, identifying opportunities to add value and grow the relationship where it genuinely supports client goals.
About you
Experienced in a senior client management role within a digital agency or marketing services environment. Proven track record of owning and developing key client relationships as the primary point of contact. Comfortable balancing strategic thinking with hands‑on oversight of day‑to‑day delivery and issue resolution. Commercially aware with experience managing budgets, scope, forecasting and making sound commercial decisions at account level. Confident communicator who can build trust with senior stakeholders and handle challenging conversations constructively. Strong understanding of digital marketing services and how integrated, multi‑channel delivery drives results. Organised, proactive and accountable, with a genuine sense of ownership for client outcomes and long‑term account health.
If you’re an experienced Account Director / Group Account Director / Client Partner looking for a confidential conversation about a career-defining Key Account Director role, #J-18808-Ljbffr
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Location:
Manchester
Job Type:
FullTime

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