WE’RE HIRING! KEY ACCOUNT MANAGER – LONDON ️

Are you the kind of person who can walk into a café, clock the fridge layout, and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.

We’re looking for a standout Key Account Manager to drive visibility, volume, and vibrant partnerships across London. If you’re obsessed with growing challenger brands, building standout customer relationships, and bringing a category to life, we want to hear from you.

WHAT YOU’LL BE DOING

Territory Account Management

• Own and grow a portfolio of key independent accounts and regional chains across London
• Drive volume and visibility via promotional sell-in, merchandising, and trade activation
• Build strong, long-term relationships with cafés, bars, convenience stores, and lifestyle retailers
• Lead sell-in conversations with cafés, bars, convenience stores, and lifestyle retailers

Execution & Sales Performance

• Deliver against monthly volume, distribution, and menu listing targets
• Own CRM and reporting across your accounts
• Monitor trade compliance and in-store promotional performance

Field Intelligence & Feedback

• Share market, shopper, and competitor insights to help guide commercial strategy
• Feed into product innovation & channel-specific execution plans

Collaboration & Development

• Work closely with the Head of OOH for coaching, performance tracking, and support
• Partner with Wholesale NAM to ensure smooth handovers & volume uplifts

WHO YOU ARE

✅ Previous experience working with independent cafés, bars, or lifestyle retailers

✅ Strong understanding of café or lifestyle-led retail landscapes

✅ A confident communicator, commercially astute, and naturally self-led

✅ Proven success in sales, account management, or customer success

✅ Comfortable working in a fast-paced, high-growth environment

✅ Passion for culture-led, disruptive brands

STRUCTURE OF ROLE

Reports to: Head of OOH

Works with: Wholesale NAM, Sales, Marketing, Ops

️ Customers: Key regional independents, café groups, bars & lifestyle-led retailers

PURPOSE OF ROLE

Your job is to drive volume and visibility across London through exceptional account management, new business development, and trade execution.

The KAM is the face of XOXO Soda for local accounts — delivering standout customer experiences that turn first-time stockists into long-term partners.

MEASURES OF SUCCESS

New account wins across region

Distribution, menu listings, and multisite targets

Repeat order rate & uplift in volume

✅ Effective trade promotion & compliance

Strong customer relationships & retention

WHY JOIN US?

Be part of a fast-growing brand shaking up the drinks industry

Competitive salary

‍‍ Join a fun, ambitious, and high-energy team that’s obsessed with what we do

Make a real impact across a key region for growth

25 days holiday + bank holidays

Free XOXO sodas in the office!

No Recruiters Please.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity in our team. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, national origin or disability.