Key Account Manager

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Job Overview We are a luxury Manufacturing company in Birmingham looking for a talented and enthusiastic Key Account Manager to join our Business Development team. The role will be a permanent position, 39 hours per week. You will be reporting to The Business Development Manager. The successful candidate will have experience of providing a finance focused administrative support function. The ideal candidate will have experience customer-service role, using initiative and a proactive approach to deliver excellence in customer service to ensure customer satisfaction. You will have a positive, can-do attitude, are a team player and can effectively find solutions to problems. Shift pattern: Monday - Thursday 8am - 5pm Friday 8am - 1pm Key Responsibilities: Understanding our client bases needs and providing the best service that suits them Building new relations and working on growing existing Proactive working. Researching & lining up new potential clients Deliver a customer-centric mindset Communicate issues and escalate when necessary Consistently provide exemplary service Actively improve current processes to improve efficiency Communicate effectively with customers, extracting the right information from conversations Track account performance metrics and provide regular reports to clients and internal stakeholders Ensure smooth onboarding for new clients or new projects within existing accounts Stay informed about industry developments, competitors, and emerging trends. For the first 3 months the chosen candidate will be required to work with the Customer Experience team to gain a deeper understanding of our ERP system and how to operate the administrative tasks. This experience will be of grave importance when looking at training on the Business Development side of the business. Skills (required): Excellent written and verbal skills Being able to hold a conversation and ask the right questions Personable/ good people skills Organised and effective time-management Administrative skills Confident using ERP systems Customer centric attitude Team player who can be resourceful and a creative problem solver Experience within Luxury or high-end product is advantageous Company Benefits: Join a dynamic, fun, and driven team experiencing rapid growth Hours of work

Monday to Friday (39 hours pw) with early finish on Friday (office based work) Holidays

25 days plus bank holidays Generous Pension offering Shut down over Christmas Company bonus Free on site parking Employee Discount - 75% on product range About the Company:- Founded in 1929 and based in Birmingham, Armac Martin is now an award-winning, fourth-generation family business and a leading name in the luxury interiors industry. Our tagline

for the defining details

exemplifies our commitment to exceptional design and exquisite detailing; celebrating true craftsmanship and the use of the finest materials to form made-to-last brass hardware and accessories. Our reputation is built on both heritage and craftsmanship and our luxury hardware is favoured by architects, designers, property developers and customers the world over. Our foundational mission

to create a great brand, with great people who produce great products

is supported by our culture first approach to growing our team, meaning finding people with values that align with our own comes before consideration of technical skill, our core values are: To be

Inclusive

and

Caring To Demonstrate

Honesty

and

Integrity To Hold oneself

Accountable To have a

Can Do

and

Forward-Looking

attitude. To foster

Innovation To have a

Dedication to Excellence

TPBN1_UKTJ
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Location:
Gb
Job Type:
FullTime
Category:
Sales

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