Data & Functions Technology Delivery exists to provide a broad range of data products to colleagues across the Society. We require a Lead Business Intelligence Specialist (Senior Business Analyst) to support in the delivery of new Business Intelligence and Analytics across the Society.

You will be part of a community of Data and Technology practitioners whose collective role is to enhance value through data and helping colleagues across the Society to unlock value by utilising your expert capability and skills. From a task perspective, you will be working in one of our teams, focussing on delivering shared outcomes as part of a multi-skilled team.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

We are seeking a highly analytical and strategic Business Analyst to join our growing Data & Analytics team. You will play a key role in bridging the gap between business needs and technical solutions, driving data-driven decision-making, and delivering impactful change across the organisation.

Primary responsibilities include:

• Lead the elicitation, documentation, and validation of business and technical requirements.
• Collaborate with stakeholders to define business problems, goals, and KPIs.
• Analyse and map end-to-end business processes, identifying opportunities for optimization.
• Translate business needs into functional specifications, user stories, and acceptance criteria.
• Work closely with data engineers, BI developers, and analysts to ensure successful solution delivery.
• Conduct data analysis to support business cases, root cause investigations, and performance tracking.
• Facilitate workshops, interviews, and stakeholder meetings to gather insights and align expectations.
• Support User Acceptance Testing (UAT) and change management activities.
• Contribute to BA best practices and standards.

About you

We are looking for candidates that have business and data analysis experience. To be effective, business analysts should possess a mix of technical and soft skills, including:

• Experience as a Business Analyst, preferably in financial services or data-driven environments.
• Strong understanding of data analytics, reporting, and BI tools (e.g., Power BI, Tableau, SQL).
• Experience with Agile methodologies and tools like Jira, Confluence, or Azure DevOps.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with data governance, compliance, and regulatory frameworks (e.g., GDPR) is a plus.
• Experience with digital transformation, customer journey analytics, or fraud detection projects.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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