Lead Experience Designer (Service Design & UX)

£70,000 - £80,000

Location: London (Hybrid – 2 days in office)

*Sponsorship or fully remote working is NOT available*

We’re partnering with a leading experience design agency helping B2B and B2C brands transform complex customer experiences.

This is a senior, commercially accountable role at the intersection of service design, UX execution, and transformation strategy. You’ll lead end-to-end discovery, translate insights into future-state solutions, and rapidly prototype concepts to unlock business opportunities.

THE ROLE

• Lead discovery and transformation engagements in complex, multi-stakeholder environments
• Translate research into journey maps, service blueprints, ecosystem maps, and prototypes
• Use rapid concepting (including AI tools) to illustrate new directions and opportunities
• Influence senior stakeholders and identify account growth opportunities
• Manage and mentor a small team of UX designers
• Connect design work to measurable business impact

THE CANDIDATE

• 10+ years in UX, service design, and/or experience strategy
• Strong systems thinking across multi-channel environments
• Experience leading transformation programmes and shaping commercials
• Skilled in discovery research, workshops, and strategic prototyping
• Comfortable working at pace, navigating ambiguity, and influencing C-level stakeholders
• Commercially minded, hands-on, and experienced in line-managment (even if just 1 other person)
• You'll also need recent experience working within an agency or consultancy

If this sounds like you, then please apply asap with your CV & PORTFOLIO to stand the best chance of getting an interview.