Welcome to the Savings team! We are a passionate group of just over 25 (and growing) experts on a mission to make our savings products work for our members.

We have a real sense of purpose – to improve the lives and financial wellbeing of both savers and borrowers.

We’re looking for a Lead Manager on a 12 Month Fixed Term Contract to lead a fantastic part of the team who are responsible for setting the strategic direction for our products, managing key projects as well as proactively identifying ways to stop things going wrong and fixing them when they sometimes do.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Lead Manager within our team you’ll:

• Lead key projects across the Society providing product expertise and helping to ensure that fair member outcomes remain at the heart everything we do.
• Work with the team to build a detailed knowledge of our policies, processes and procedures, ensuring that robust controls are in place to protect members and the Society.
• Work with people across the Society to get the support we need to put things right, when they do sometimes go wrong, and the necessary controls to stop it from happening again.
• Create an atmosphere of confidence and accountable freedom to deliver the solutions, developing and maintaining strategic, commercial and operational relationships.

About you

Playing such an important role within the team means you’ll have:

• A good understanding savings products with a successful track record of interpreting and translating your knowledge into tangible outputs and requirements.
• Established leadership experience in financial services product management.
• Experience working in a product team with strong leadership experience.
• Outstanding interpersonal skills and the ability to nurture and lead a high performing team being conscious of how to adapt your approach to support individual styles and preferences.
• The ability to clearly present information to lead executives in the Society as well as the wider team.
• Impeccable stakeholder management and collaboration skills - building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.
• A curious and inquisitive mind - spending time analysing processes, policies and procedures and spotting opportunities to make improvements that protect our members and the Society.
• Strong resilience and able to handle challenges and setbacks, being adaptable and able to work collaboratively to respond positively to gain consensus on the way forward.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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