Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose. We are looking for a Lead Product Manager to join Digital Channels for the Next Generation Contact Centre (NGCC) & Contact Centre Modernisation Programme (CCMP). As our Lead Product Manager, you'll shape the future of contact centre services, evolving a suite of products, aligning them with strategic goals and delivering real impact.

We're driving a once-in-a-generation transformation of government services, using fresh ideas and leading-edge technologies to create innovative, scalable, and user-centric contact centre solutions. We're part of the UK's biggest government department, administering the state pension and a range of working age, disability, and ill health benefits to around 22 million claimants and customers. People who use our services are among some of the most vulnerable in our society.

The scale of what we do is extraordinary, with over 35,000 agents and receiving circa 80 million calls a year. You and your role You'll work with and lead our product teams, using your contact centre domain knowledge to develop product roadmaps and handle complex issues. Together with the Architects, Engineers, Operational colleagues and business strategy teams, you'll co-develop applications ...